Terms & Conditions

Premise

The publication of the products on our site constitutes an invitation to the customer to formulate a purchase proposal and this proposal will have contractual value, once formulated it will involve complete knowledge and acceptance of the conditions present in the regulation set out below. The contract will be considered concluded with the acceptance of the proposal by ORO NERO COFFEE STORE which has the right not to accept the proposal without owing anything to the customer who formulated it for any reason. The site offers for sale only and exclusively new products, both for users who can be defined as "final consumers" and for subjects with a VAT number.
The images in the multimedia catalogue, accompanying the technical data sheet of the products, may not be perfectly representative of their characteristics.

1. Company data

The products purchased on www.oronerocapsulecialde.com are sold directly by the company Oro Nero capsule pods, Stradone Farnese 4/A Piacenza 29121, PI: 01779920337.

2. Acceptance of sales conditions and general terms

The contract stipulated between ORO NERO COFFEE STORE and the Customer must be considered concluded with the acceptance of the order by ORO NERO COFFEE STORE. This acceptance is considered tacit, unless otherwise communicated in any way to the Customer after the verification of the order by ORO NERO COFFEE STORE. By placing an order online, by telephone or by e-mail, the Customer declares to have read and fully accept the general conditions of sale and payment transcribed below.
The Customer must keep these general conditions of sale (in compliance with the provisions of articles 50 and following of Legislative Decree 206/05) by printing a copy or saving it electronically.

3. Purchase procedure

The Customer can purchase the products sold in the electronic catalog on the website www.oronerocapsulecialde.com, as described in the relative technical information sheets or in communications via email, also following contacts with the sales staff of ORO NERO COFFEE STORE
The receipt of the order is confirmed by ORO NERO COFFEE STORE by e-mail sent to the e-mail address communicated by the Customer. This confirmation message will contain the order number, order date, billing data and recipient of the goods, details and prices including VAT of the goods ordered, transport service and additional services, payment methods, ORO NERO COFFEE STORE data, notes and warnings to the customer.
Once the order has been received from the Customer, ORO NERO COFFEE STORE will check that the payment has been made and then start the phases relating to the production/shipping of the goods.
Any notice of non-acceptance of the order due to unavailability of the product and/or longer delivery times than those indicated in the product sheet will be promptly communicated to the customer by telephone or e-mail. In such cases, the Customer may, alternatively, change the product, wait for availability in the new times communicated or cancel the order requesting a refund for any amount already paid.
Any right of the Customer to compensation for damages is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.

WHAT TO DO BEFORE ACCEPTING DELIVERY

Upon receipt of the goods, BEFORE SIGNING FOR ACCEPTANCE, the customer is required to verify:

1)  that the number of packages corresponds to those indicated in the transport document, reporting any deficiencies by noting them on the document that the courier asks you to sign. (Example: reserve for missing package)
2)  that the external condition of the packages corresponds to what is indicated in the transport document, in particular verify that the goods sent on a pallet are not delivered on pallets, otherwise report it with a notation on the document that the courier asks to sign. (Example: goods delivered without a pallet)
3)  if the packaging is not intact and has dents, torn or wet parts, it is essential to sign with "Reserve for torn / wet / dented packaging"; generic reservations are not accepted. In the case of a product with a visible anomaly, sign with the wording "Damaged Product".

Once the presence of damage caused by transport has been ascertained, the customer is required to report it to ORO NERO COFFEE STORE within 5 (five) days of receipt of the goods by e-mail, complete with photographic documentation of the packaging and damaged goods.
The Customer who for any reason has not followed the above indications of this contract, not making any kind of reservation at the time of delivery, will not be able to subsequently claim any shortages or damages caused by transport from ORO NERO COFFEE STORE.
 

5. Delivery times

ORO NERO COFFEE STORE undertakes to respect the delivery times expected in about 4-5 working days (trying to anticipate them).
Each product sheet indicates the average times for the delivery of the goods to their destination, and must not be considered binding by the Customer for the conclusion of the contract stipulated with ORO NERO COFFEE STORE.
Delivery times can be verified at any time by the customer with ORO NERO COFFEE STORE operators by telephone or e-mail.
Any advances or delays in the delivery times indicated in the product sheet or provided by unidentifiable e-mail or telephone at the time of the order, but only during the preparation or production phases of the same, will be promptly communicated as soon as ORO NERO COFFEE STORE will be aware of it. In any case, they cannot be considered by the customer for claims for damages or indemnity as well as any contractual or extra-contractual liability for direct or indirect damage to people and/or things.

6. Methods of payment

The prices shown in the product sheet of the items that can be ordered online, the transport costs and any additional services visible in the cart are always inclusive of VAT. By following the purchase path, the customer can select the following payment methods:

1. Credit card: in cases of purchase of goods with credit card payment methods, the charge on the credit card takes place at the same time as the conclusion of the online transaction. ORO NERO COFFEE STORE reserves the right to ask the customer for additional information, such as identification documents and/or proving the ownership of the credit card used. In the absence of the required documentation, ORO NERO COFFEE STORE reserves the right not to accept the order. Accepted credit cards: Visa, Mastercard, PostePay, Carte Aurore and PayPal Prepaid Card.

2. Advance bank transfer: the method of payment by advance bank transfer provides for the acceptance and validity of the order, only after the payment has been made by the Customer and unequivocal receipt by ORO NERO COFFEE STORE of the bank transfer. The data to make the transfer are communicated on the order confirmation page at the end of the online procedure and in the order confirmation e-mail sent to the Customer. The reason for the bank transfer must include the order number, name and surname of the order holder.

3. Payment with PayPal:: involves the use of your own Paypal account or direct debit to the current account or credit card associated with the account in the manner prescribed by the Company.

7. Returns

In cases where anomalies are found in the delivered products (damaged products, products that do not correspond to the order placed), the customer is required to notify the company within 3 days of receiving the order, which will exchange the item or piece defective or missing.